In just about any business, clients and customers are the most important thing there is. Without them, a business will not grow or thrive. It’s important that customers are treated with respect and kept happy at all times. One way to do this is to make sure you’re always available when your clients and customers need you. It’s natural for them to have questions or to want to check things with you, and the quicker you’re there to put their minds at ease, the better. If you aren’t there for your clients and customers when they need you, they just might head over to your competitors and get what they need from them. With that in mind, here’s how you can make sure you’re available:
Give Multiple Ways for them to Contact You
Having a contact page on your site is very important. The contact page is one of the most important pages on the entire site, and you need to include multiple ways for your clients to contact you. This is because some people may not have a telephone, for example, or they may not like speaking on the phone (it’s an anxiety thing). If you give them an email address, a contact form, a phone number, and a fax number, they have plenty of ways to choose to contact you.
Have Calls Diverted to Your Mobile
If you have calls from the office diverted to your mobile when you’re out, you’ll never miss a call again. Sometimes you’ll be unable to answer calls while you’re out, in which case you should be able to divert the call to your customer service team. Making sure you divert from landline to mobile will ensure you don’t miss important calls.
Hire a Reliable Customer Service Team
With a reliable customer service team, your mind will be put at rest when you aren’t there to answer calls. They can take messages for you, and reassure your clients that you’ll get back to them as soon as you can. It’s always nicer speaking to a member of a customer service team than having to leave an answerphone message. If customers are emailing you, you can also have an auto reply sent back telling them when they should expect a response. This will stop them from going to your competitors when they need answers. Although it may sound silly, waiting a few hours for a reply can lead customers to believe that you’ve forgotten about them.
Have a Strong Online Presence
Another way to make sure you’re always available for customers, is to ensure you have a strong online presence. Social media is getting increasingly popular, and a lot of people prefer this method of communication over calling or emailing. Have somebody man your social profiles so feedback and queries can be answered as soon as possible.
If you can make sure you’re available for your clients whenever they need you, you’ll keep them happy. They’ll be much more likely to work with you again and again this way!